10wan Frequently
Asked Questions

10wan requires a valid government-issued identity document for KYC verification. Accepted documents include a Pakistani CNIC (Computerised National Identity Card), a valid passport, or a Pakistani driving licence. A selfie holding your ID may also be requested. KYC must be completed before your first withdrawal can be processed.

On the 10wan login page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to that address within a few minutes. If you do not see it in your inbox, check your spam folder. If the issue persists, contact [email protected] with your registered username.

No. 10wan strictly allows one account per player. Operating multiple accounts violates the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have lost access to your original account, contact [email protected] to recover it rather than registering a new one.

To permanently close your 10wan account, email [email protected] from your registered email address stating your intention. Any remaining balance will be withdrawn to your verified payment method before closure. Note that permanently closed accounts cannot be reopened. If you need a temporary break, consider using the cooling-off or self-exclusion tools instead.

Log in to your 10wan account and navigate to the Cashier section. Select JazzCash as your deposit method, enter the amount in PKR, and follow the on-screen instructions to authorise the transaction via your JazzCash mobile wallet. Deposits via JazzCash are typically credited to your 10wan account within seconds.

The minimum deposit on 10wan varies slightly by payment method but is generally PKR 500 for JazzCash and EasyPaisa, and PKR 1,000 for bank transfers via HBL, UBL, Meezan Bank, and Allied Bank. USDT TRC20 deposits have a minimum equivalent to approximately PKR 1,000. Check the Cashier page for the latest figures.

JazzCash withdrawals from 10wan are among the fastest available — most are processed within 15 to 60 minutes once your KYC verification is complete and your account is in good standing. During peak hours or public holidays in Pakistan, processing may take up to a few hours. You will receive an SMS confirmation once the transfer is sent.

10wan does not charge its own platform fees on standard deposits or withdrawals. However, your payment provider — such as JazzCash, EasyPaisa, HBL, or UBL — may apply their own transaction charges. For USDT TRC20 transfers, standard blockchain network fees apply. Always check your payment provider's fee schedule before transacting.

Yes. EasyPaisa is one of the primary deposit and withdrawal methods supported by 10wan. To deposit, go to the Cashier section, select EasyPaisa, enter your amount in PKR, and authorise the payment through your EasyPaisa app or mobile account. Deposits are credited almost instantly in most cases.

The minimum withdrawal amount on 10wan is PKR 1,000 for JazzCash and EasyPaisa, and PKR 2,000 for bank transfers to HBL, UBL, Meezan Bank, Allied Bank, and SadaPay. USDT TRC20 withdrawals have a minimum equivalent to approximately PKR 2,000. Withdrawal requests below these thresholds will not be processed.

10wan offers a wide catalogue of slot games including classic three-reel slots, modern video slots with bonus rounds, and progressive jackpot titles. Games are sourced from reputable international game studios and cover a range of themes and volatility levels. You can browse and filter the full slots library from the Slot section of the 10wan platform.

Yes. 10wan covers Pakistan Super League (PSL) matches extensively during the season, offering pre-match and in-play betting markets including match winner, top batsman, total runs, and more. PSL is one of the most popular betting events for Pakistani players on 10wan. Markets go live ahead of each PSL fixture.

10wan operates with certified Random Number Generator (RNG) technology across all casino and slot games, ensuring outcomes are statistically random and independent. Game RTP (Return to Player) percentages are published within each game's information panel. 10wan's platform is subject to regular third-party audits to verify fairness and compliance.

Yes. 10wan is fully optimised for mobile browsers on both Android and iOS devices. The platform adapts seamlessly to smaller screens — all games, the cashier, live casino, cricket betting, and account settings are accessible from your smartphone or tablet without needing to download a separate app. Simply open 10wan.pro in your mobile browser.

10wan's live casino section features real-dealer games streamed in high definition, including live baccarat, roulette, blackjack, and game show titles. Games run around the clock so Pakistani players in any time zone can join a live table at any hour. Minimum bet levels vary by table, with options suitable for both casual and high-stakes players.

10wan offers a welcome bonus to newly registered players on their first deposit. The bonus is credited to your account as bonus funds after your qualifying deposit is confirmed. The exact percentage and maximum bonus amount are displayed on the promotions page at the time of registration. Bonus funds are subject to wagering requirements before withdrawal.

Wagering requirements specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in qualifying bets. The specific wagering requirement for each 10wan promotion is stated in the bonus terms.

Yes. All 10wan bonuses and associated free spins carry an expiry date, typically between 7 and 30 days from the date of issue depending on the promotion. If the wagering requirements are not met within the bonus validity period, the bonus and any winnings derived from it are forfeited. Always check the specific bonus terms on the promotions page.

Yes. 10wan rewards active players through a tiered loyalty programme. As you wager on slots, cricket betting, live casino, and table games, you accumulate loyalty points that unlock higher tiers with improved benefits — including enhanced withdrawal limits, personalised bonuses, dedicated account management, and faster KYC processing. Details are available in the Promotions section.

Certain 10wan promotions are sport-specific and can be applied to cricket betting markets, including PSL fixtures and international matches. Other bonuses may be restricted to casino games or slots only. Always check the "eligible games" clause within the individual bonus terms before placing bets you intend to count toward wagering requirements.

The minimum age to register and play on 10wan is 21 years. This is a strict platform requirement. Age verification is conducted during the KYC process, and any account found to belong to a player under 21 will be immediately closed and funds returned. 10wan has a zero-tolerance policy for underage access.

Log in to your 10wan account, go to Account Settings, and open the Responsible Gaming section. From there you can activate a self-exclusion period ranging from 6 months to permanent. Once confirmed, your account is suspended immediately — no bets can be placed and no marketing will be sent. You can also request self-exclusion by emailing [email protected].

Yes. 10wan allows you to set daily, weekly, or monthly deposit limits in PKR from the Responsible Gaming section of your account settings. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory waiting period of 24 hours to 7 days depending on the limit type, giving you time to reflect before accessing larger amounts.

The primary contact channel for 10wan support is email at [email protected]. Our support team handles account queries, payment issues, responsible gaming requests, and general assistance. Please include your registered username and a clear description of your issue when writing in. We aim to respond to all enquiries within one business day.

Yes. 10wan's cooling-off tool lets you pause your account for a short period — from 24 hours up to 6 weeks — without permanently closing it. During a cooling-off period, all wagering is suspended and promotional communications are paused. The period cannot be shortened once activated. You can find this option in the Responsible Gaming section of your account settings.