10wan is committed to providing a safe, fair, and enjoyable gaming environment for every player in Pakistan. We believe gambling should always be a form of entertainment — never a source of financial stress or harm. This page outlines the tools, resources, and policies 10wan has in place to help you stay in control at all times.
Every registered 10wan player has direct access to these responsible gaming controls from within their account settings. No need to call anyone — just log in and take control.
Set a daily, weekly, or monthly deposit cap in PKR directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Define how long each gaming session can last. When your set time is reached, 10wan will display a clear notification and log you out automatically. This helps players in Karachi, Lahore, and across Pakistan stay mindful of time spent on the platform.
Place a ceiling on the total amount you are willing to lose over a set period — daily, weekly, or monthly. Once the limit is reached, your account is automatically restricted from further wagering until the period resets or you contact support to review.
Take a short break from gaming without fully closing your account. Cooling-off periods range from 24 hours to 6 weeks. During this time your account is suspended from all wagering activity, and no marketing communications will be sent to you.
If you feel you need a longer break, 10wan's self-exclusion tool allows you to suspend your account for a minimum of 6 months or permanently. This is a firm commitment — during the exclusion period, your account cannot be reopened under any circumstances.
Enable on-screen reality check notifications that pop up at intervals you choose — every 30, 60, or 90 minutes. Each alert shows your total session time, net win/loss position, and a prompt asking whether you wish to continue or log out.
Self-exclusion is one of the most effective responsible gaming tools available to 10wan players. The process is straightforward and takes effect within minutes. Here is how to activate it:
Visit the 10wan platform and log in using your registered credentials. If you are unable to log in, contact our support team directly at [email protected] and we will process the exclusion on your behalf without delay.
Go to your Account Settings and locate the "Responsible Gaming" section. This is prominently placed in the account dashboard and accessible from any device — desktop or mobile.
Choose from the available exclusion periods: 6 months, 1 year, 3 years, or permanent exclusion. We recommend erring on the side of a longer period — you can always contact us to discuss reinstatement after the minimum period has passed.
You will be asked to confirm the exclusion via a verification step. Once confirmed, your account is immediately suspended, all pending withdrawals are processed to your registered payment method, and marketing communications are ceased.
A confirmation email will be sent to your registered address detailing the exclusion start date, end date (if applicable), and instructions for what to do if you need further support during the exclusion period.
The table below summarises the limit types available to all 10wan account holders. All limits are set in Pakistani Rupees (PKR) and can be configured directly from account settings.
Problem gambling can affect anyone — regardless of income, city, or background. Whether you are based in Islamabad, Faisalabad, or Karachi, 10wan wants every player to be honest with themselves about their relationship with gambling. If several of the signs below feel familiar, it may be time to use one of our player protection tools or seek external support.
Responsible gaming is not just a policy statement at 10wan — it is built into the culture of the platform. Our team monitors unusual account behaviour proactively and may reach out if patterns suggest a player could benefit from support. You will never be penalised or judged for engaging with our responsible gaming features.
Gambling with money that was meant for rent, groceries, utility bills, or other essential household expenses.
Chasing losses — betting more to try and recover money already lost, even when you know you should stop.
Hiding your gambling activity from family members, friends, or colleagues out of guilt or shame.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
Spending significantly more time gambling than originally intended, losing track of hours in a session.
Withdrawing from social activities, neglecting responsibilities at work or home due to gambling.
Borrowing money from others — whether via bank loan, EasyPaisa, or from family — specifically to fund gambling.
Believing that a "big win" is just around the corner and that gambling is a reliable way to solve financial problems.
This is not a clinical diagnostic tool — it is a simple, honest prompt to help you reflect on your habits. Tick any statements that apply to your last 30 days of gaming.
Select all statements that have been true for you in the past month.
10wan enforces a strict minimum age requirement of 21 years for all players. This is non-negotiable. During the registration process, all new accounts are subject to age verification checks before any deposits or gameplay are permitted.
Documents accepted for age verification include:
If you suspect a minor has registered on 10wan using falsified documentation, please report it immediately to [email protected]. We take every such report seriously and will investigate without delay.
10wan believes that responsible gaming support should extend beyond our own platform. If you or someone you know is struggling with problem gambling, the following types of international and local resources can provide confidential guidance and assistance:
10wan is committed to being a platform where Pakistani players can enjoy cricket betting, live casino, and slots safely. Log in to set your limits, or explore the platform knowing that responsible gaming tools are always just one click away.