This Privacy Policy sets out how 10wan collects, processes, stores, and protects the personal information of players registered on the platform. We take data privacy seriously and are committed to handling your information with transparency, care, and full accountability.
These cards summarise the core principles of the 10wan Privacy Policy. They are for orientation only — the complete legal text below governs your rights and our obligations.
10wan collects personal information necessary to operate the platform — registration details, identity documents, payment records, and gaming activity logs. We collect only what is required to provide services, meet compliance obligations, and protect player accounts.
All data transmitted to and from the 10wan platform is protected by SSL/TLS encryption. Account data is stored on secured servers with access restricted to authorised personnel only. We apply industry-standard technical and organisational security measures across the board.
10wan does not sell your personal data to third parties. Data is shared only with payment processors, identity verification providers, regulatory authorities where legally required, and fraud prevention services — all operating under strict confidentiality obligations.
As a 10wan player, you have the right to access a copy of your personal data, request corrections, ask for deletion where legally permissible, and withdraw consent to marketing communications at any time. Submit data requests to [email protected].
Personal data is retained for as long as your account is active and for a period thereafter as required by applicable law — typically five years for financial records to meet anti-money laundering obligations. Data no longer required is securely deleted.
10wan uses essential session cookies to maintain secure login sessions and functional cookies to remember platform preferences. Analytics cookies, where used, are anonymised. You may manage cookie preferences through your browser settings at any time.
This Privacy Policy ("Policy") describes how 10wan ("we", "us", "our", "the Platform") collects, uses, stores, and discloses personal information obtained from players, visitors, and prospective registrants who access the 10wan website at https://10wan.pro and all associated services.
10wan is committed to protecting your privacy. We process personal data only for legitimate, specified purposes and in accordance with applicable data protection principles. By registering an account or continuing to use the 10wan platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the 10wan Terms and Conditions and Responsible Gaming Policy, both of which are available on this website and are incorporated by reference.
10wan acts as the data controller in respect of personal data collected through the platform. As data controller, 10wan determines the purposes for which and the manner in which personal data is processed.
For all data-related enquiries, requests, or complaints, players may contact the 10wan data privacy team directly. Contact details are provided in Section 14 of this Policy.
10wan collects personal information through several channels, including account registration, platform usage, identity verification procedures, payment transactions, and customer support interactions. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, selfie or photo ID | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account communications, support, promotional messages where consented |
| Financial Data | JazzCash / EasyPaisa account numbers, bank account details, USDT wallet address, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Gaming Activity | Bet history, game sessions, win/loss records, bonus usage | Regulatory compliance, responsible gaming monitoring, dispute resolution |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service, quality assurance, complaint handling |
We collect only the minimum personal data necessary to fulfil the stated purpose. Where additional information is requested for regulatory compliance — such as source-of-funds documentation for large transactions — this will be communicated clearly to the player at the time of the request.
10wan uses the personal data we collect for the following purposes:
10wan processes personal data on the following legal bases, depending on the specific processing activity:
10wan does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with the following categories of recipients where strictly necessary:
All third-party data processors engaged by 10wan are required to implement appropriate technical and organisational security measures and to process data solely on 10wan's documented instructions.
The 10wan platform serves players across Pakistan, including those based in Karachi, Lahore, Islamabad, Faisalabad, and other major cities. Personal data collected through the platform may be transferred to and processed in countries outside Pakistan where our service providers or infrastructure partners are located.
Where such international transfers occur, 10wan takes appropriate steps to ensure that your personal data receives an equivalent level of protection as it would in its country of origin. These steps may include:
By using the 10wan platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where necessary for service delivery, subject to the safeguards described above.
10wan retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory reviews, it will be restricted from active use pending resolution.
The 10wan website uses cookies and similar tracking technologies to provide a functional, secure, and optimised user experience. The types of cookies used on the platform are as follows:
You may control cookie settings through your web browser's privacy or settings menu. Please note that disabling certain cookies may affect the availability of some platform features. 10wan does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.
As a 10wan player and data subject, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] with your registered account username and a description of your request. 10wan will respond within a reasonable timeframe and in accordance with applicable law.
10wan implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding these measures, no online platform can guarantee absolute data security. Players are encouraged to use strong, unique passwords for their 10wan accounts and to enable any available two-factor authentication features.
The 10wan platform is strictly intended for adults aged 21 years and above. 10wan does not knowingly collect, process, or retain personal data from individuals under the age of 21. The platform's registration process includes age verification steps to prevent access by minors.
If 10wan becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, that data will be deleted promptly and the account will be closed in accordance with the Terms and Conditions.
10wan reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or data processing practices. When material changes are made to this Policy, 10wan will notify registered players by email to the address on file and/or by posting a prominent notice on the platform no less than 7 days before the updated Policy takes effect.
The effective date at the top of this Policy will be updated whenever a new version is published. Your continued use of the 10wan platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the platform and may request account closure.
We encourage you to review this Policy periodically to stay informed about how 10wan is protecting your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 10wan processes your personal data, please contact our data privacy team. We are committed to resolving all privacy-related enquiries promptly and transparently.
Contact email: [email protected]
When submitting a data-related request, please include your registered account username, a clear description of your request or concern, and any relevant reference numbers. This will allow our team to locate your records and respond as efficiently as possible. We aim to respond to all written privacy enquiries within 5 business days.
10wan is built on transparency and trust. Once you are comfortable with how your data is handled, explore cricket betting, live casino games, and slots — all in PKR, all secured end-to-end.